| Sl. No. | Name of Service | Access – Where and When | Timeliness – Turnaround Time | Accuracy- Reliability, currency and validity of service provided | Citizens Requirement – Forms, documents, fees, etc. needed to avail the service | Operational Target |
| 1. | Birth Registration | Dzongkhag Civil Registration and Census Office, Five days a week, during Office hours | 1 month | Scanned document attached and application number generated while the application is submitted. | For birth occurred in Bhutan: CID/SRP card copies of the parents, Copy of Court Marriage Certificate (CMC) of the parents of the new born. In the absence of CMC, statement of the Tshogpa/Thromde Thuemi confirming the parentage of child(Gup’s endorsement is compulsory if birth is certified by Tshogpa), Notification of birth/birth documents. In absence of notification of birth/birth documents, statement from concerned Tshogpa endorsed by the Gup/Thromde Thuemi confirming the parentage of child.or birth occurred overseas: CID/SRP card copies of the parents, Copy of Court Marriage Certificate (CMC) of the parents of the new born. In the absence of CMC, statement of the Tshogpa/Thromde Thuemi confirming the parentage of child(Gup’s endorsement is compulsory if birth is certified by Tshogpa), Birth Certificate (issued by competent authority). In the absence of birth certificate: statement confirming the parentage of child from the Head of Chancery for Bhutanese citizens serving in Bhutanese Embassies/Missions or statement from concerned Tshogpa endorsed by the Gup/Thromde Thuemi confirming the parentage of child. | |
| 2. | Death Registration | Dzongkhag Civil Registration and Census Office, Five days a week, dur- ing Office hours | 3 days | Scanned document attached and application number generated while the application is submitted. | Duly completed application form (BCRS-DR-01), Notification of Death/Documents related to death (death certificate issued by health facilities/Tshogpa statement endorsed by Gup) that has occurred in Bhutan and Death Certificate for death that has occurred overseas, Original CID/SRP card of the deceased, Copy of CID/SRP card of the requestor. | 100% |
| 3. | Issuance of New Citizenship Identity Card (CID)/Special Residency Permit Card | Dzongkhag Civil Registration and Census Office, Five days a week, dur- ing Office hours | 5 days | Scanned document attached and applica- tion number generated while the application is submitted. | Duly completed application form (BCRS-CID/SRP-01) endorsed by the respective Gup, Dzongkhag/ Thromde Civil Registration and Census Officer and Dzongdag/ Thrompon. One Recent Passport size photograph endorsed by Gewog official with seal. Nu. 100 for fresh/processing CID/SRP cards for the first time. | 100% |
| 4. | Replacement of New Citizenship Identity Card (CID)/Special Residency Permit Card | Dzongkhag Civil Registration and Census Office, Five days a week, dur- ing Office hours | 5 days | Scanned document attached and applica- tion number generated while the application is submitted. | An applicant will have to report in person with the duly completed citizenship identity card/SRP replacement form. Application Form No. BCRS-REP-01 for replacement and Form No.BCRS-LOST-01 for lost of CID/SRP card. Nu. 300 if validity of the CID/SRP card at hand is more than six months. Nu. 300 if it is replacement due to change of image or other reasons but on production of the old CID/SRP card. Nu. 400 for lost card/if you failed to produce the CID/SRP cards. Nu. 100 for renewal of CID/SRP cards if the date of expiry of the earlier issued card is less than or equal to six months. | 100% |
| 5. | Census Transfer | Dzongkhag Civil Registration and Census Office, Five days a week, dur- ing Office hours | 3 days | Scanned document attached and applica- tion number generated while the application is submitted. | Duly completed census transfer application form No. BCRS-CT-01 (inter Dzongkhag), 02 (within Dzongkhag) and 03 (within Gewog) which includes: -Signature of applicant. -Endorsement of both relieving and receiving HoH in the form -Endorsement of both relieving and receiving Gup in the form -Endorsement of both relieving and receiving DCRCO -Endorsement of both relieving and receiving Dzongdag/Thrompon -Lagthram is mandatory if the census is to be transferred into a new household. | 100% |
| 6. | Name Change/Correction of DoB | Dzongkhag Civil Registration and Census | 1 day | Scanned document attached and applica- tion number generated while the application | Duly completed application form (BCRS-NC & AC-01) along with the following relevant documents: Class X, XII and degree certificates | 100% |
| Office, Five days a week, during Office hours | is submitted. | or highest academic certificate obtained (Original certificates must be produced for authentication/attestation). For Armed Forces: Copy of service record certified by record officer along with class X, XII and degree certificates or highest academic certificate obtained (Original certificates must be produced for authentication/attestation) For Judiciary, Autonomous Agencies and Corporations: Copy of service record certified by personnel/HR officer along with class X, XII and degree certificates or highest academic certificate obtained (Original certificates must be produced for authentication/attestation) For Monks and Nuns: Certification by Zhung Dratshang/Uzin/Head of institution For Students: Copy of academic certificate or highest academic certificate obtained (Original certificates must be produced for authentication/attestation). For Private Employees: Certification by the employer along with class X, XII and degree certificates or highest academic certificate obtained (Original certificates must be produced for authentication/attestation). For Others: Certification by Tshogpa with endorsement of Gup/Thromde Thuemi for Thromde | ||||
| 7. | Change of Occupation | -do- | 1 day | Scanned document attached and applica- tion number generated while the application is submitted. | - Occupation Change Form - Authentication from concerned agency. | 80% |
| 8. | Change of Census Status | -do- | 1 day | Scanned document attached and applica- tion number generated while the application is submitted. | - Citizenship Kasho Copy Or - Letter of the Department/Ministry | 100% |
| 9. | Issuance of Household Information | Dzongkhag Civil Registration and Census Office and Helpdesk (Service Delivery Center), Five days a week, dur- ing Office hours | 1 day | Scanned document attached and applica- tion number generated while the application is submitted. | Duly completed application form (BCRS-SAF-01) signed by the applicant or any member of the same household. | 100% |
| 10. | Issuance of Nationality Certificate | Dzongkhag CRC Office, Five days a | 1 day | Scanned document attached and applica- tion number generated | Duly completed application form (BCRS-SAF-01) and Two recent passport size photo of the | 100% |
| week, dur- ing Office hours | while the application is submitted. | applicant | ||||
| 11. | Change of Head of Household | -do- | 1 day | Scanned document attached and application number generated while the application is submitted. | Duly completed application form (BCRS-HoH-01), and No Objection Letter of family members of 18 years and above in the household if the same person’s signature could not be taken in the application form. | 100% |
| 12. | Update of Spouse Information | -do- | 1 day | Scanned document attached and application number generated while the application is submitted | Duly completed application form (BCRS-CI/SRPI & DS-01) and, Copy of Court Marriage Certificate (CMC) OR Tshogpa report endorsed by Gup or Thromde Thuemi for Thromde | 100% |
| 13. | Up-dation of Naturalization & Regularization Cases | -do- | 3 days | -do- | Duly completed application form No. BCRS-CR-01 for Naturalization & Regularization cases, and Citizenship Kasho Copy | 100% |
